Refund policy

REFUNDS & RETURNS

REQUESTS AFTER PRODUCT ARRIVAL

 

Once the product arrives, please promptly check for any defects and ensure that the received items match your order.

 

IN CASES OF DEFECTIVE ITEMS OR MISMATCH WITH ORDER

 

If a defective product or an item different from your order arrives, we will promptly assist with exchanges or returns. Please contact us at info@postoveralls.com, and we will provide further instructions. We will bear the shipping costs for the return. If exchangeable stock is unavailable, we may proceed with a refund.

There will be no exchanges, returns, refunds for items that are on sale and/or discounted.

 

RESTOCKING FEE

 

Post O’Alls Official Online Store may charge a restocking fee of 10% of the purchase price paid less shipping and handling for purchases above 150,000 JPY.

 

PRODUCT RETURNS

 

You can return purchased items within 5 days of arrival, regardless of whether there are defects. Please contact us at info@postoveralls.com and return the items by courier. Please note that return shipping costs are the customer's responsibility.

All returns must be shipped with a trackable shipping service.

 

All international returns will be refunded after the item is delivered and inspected. Any duty or fees incurred by the process of the return of the item will be subtracted from the total amount refunded.

 

Return Address:

Post Overalls / DeVos Inc.

 

 

 

 

However, we cannot accept returns in the following cases:

 

Hygiene products such as underwear, swimwear, cosmetics, etc.

Used, laundered, or cleaned items.

Missing invoice, product tags, labels, or accessories.

Items damaged, soiled, lost, or altered during return, compared to their condition when delivered.

Unsealed packages for items where the package is part of the product.

Items with odors, stains, or scratches from the customer.

Items purchased from stores other than

Items purchased during a sale or discounted.

 

NOTES ON RETURNS

 

Please keep a copy of the delivery slip until the refund is completed. For returns, avoid using methods that do not leave a copy of the delivery slip, such as regular post mail. For footwear, since the shoebox is part of the product, if you affix the shipping label directly to the shoebox, we cannot accept the return. Return shipping costs, other than in cases of defective items or mismatched orders, are the customer's responsibility.

 

REFUND

 

The refund covers only the product price (including consumption tax). In cases where free shipping was provided at the time of ordering, we will deduct the shipping cost from the refund. The refund will be made to the payment method used at the time of ordering.

 

For Bank Transfer:

After confirming the returned items, we will refund the product price to your specified account. The transfer fee will be beared by the customer.

(Please note the transfer may take about 7 business days, excluding weekends and holidays.)

 

For Credit Card:

Order cancellation will be completed within 7 business days after the customer completes the cancellation procedure. For returns, we will process the changes via the credit card company within 7 business days after the product arrives at our company.

Depending on the closing date of your credit card, the refund may occur after the initial deduction, from the following month onward. For details, please contact your credit card company directly.